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Help if you cannot Withdraw

Or have issues with withdrawals, i.e. nothing happens, withdrawals are denied, I can only make very small withdrawals, look here

Andreas Rud avatar
Written by Andreas Rud
Updated today

Issues with withdrawals are usually correlated with the hotwallet balance.

If there is not enough Dash to process withdrawals like this example with only 5.30 Dash, a member will have to be patient.

Do not despair - this happens from time to time - and it is no cause for concern or alarm.

We fully understand why it may be annoying and we always work minimize risk of hotwallet balance depletion.

The "Workaccount hot balance" can always be found there: https://app.crowdnode.io/

There might also be a withdrawal queue in front of you.

Other articles also explains the principles of withdrawals in more detail.

API withdrawal limits

How long time does it take to withdraw my balance?

Terms related to withdrawal

It is considered normal that the hotwallet from time to time is depleted - luckily it happens very rarely - but it is why it is stated in our terms of service (and always have been stated):
โ€‹"Members are able to withdraw their balances at any time, however, CrowdNode reserves the right for a withdrawal processing time of up to two weeks. This is due to security reasons, as our multi-sig authorizations forces us to meet in person in order to take out balances from cold storage."

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