Our systems checks all transactions for the sender-address that you have provided.
If your transfer is not sent from the provided address, then we don't know who has sent us the funds.
Don't worry - funds are safe and we will sort it out or send them back.
Please take contact to us through the contact widget on the webpage and we will help out as soon as possible.
You can see "lost transactions" on our Discord-channel, under #returns-and-lost-transactions.